What to do when you call an ambulance:

Dialling 999 your call will be directed to ambulance control.

A series of questions will be asked, this will ensure help is being sent to you whilst you are still talking to the operator. It is vital that key pieces of information are given in sequence, as prompted by the operator. This ensures that not only an ambulance but other emergency services can be dispatched if needed.

Help will come as quickly as possible, however you will have to maintain a safe environment and take care of the casualty/ies and bystanders.

Whilst you wait you can help

If it safe to do so, someone should stay with the patient, this allows the patient’s condition to monitored, vital first aid initiated if directed by ambulance control and to help reassure the patient.

Think about you location. Emergencies can occur anywhere and some locations are difficult to find. When giving you location, try be as precise as possible, include landmarks that may help you to found.


Stay safe don't be another casualty


Help us find you!


Be aware that house names, and public areas are often more difficult to find. Where possible utilise other people to look out for emergency response vehicles and get them to highlight the location of the patient/s to the Responder/Paramedics and other help, as they arrive.

Leaving a light on, open door or car hazard lights can all make it much easier  to find you and therefore for help to arrive more quickly.

The ambulance crew will need more information about the incident when they arrive. Let them ask you the questions that will help assess the situation. You can help by having information such as a clear history of the current situation, medication and past medical history to hand.

If you are travelling to hospital and leaving a property unattended you will need to turn off cookers, heaters and lights etc. Additionally make sure the property is secure and that someone has a key to access as required. If there are children, vulnerable adults or pets someone will need to ensure their safety and wellbeing.